Exchanges

"At 2thelittlestore, your satisfaction is our top priority. If you're looking to exchange a product you've purchased, please send your request to info@2thelittlestore.com within fourteen (14) calendar days from the delivery date. Once we approve your exchange request, we'll provide you with UPS return labels, and you'll need to dispatch the product back to us within three (3) calendar days.

To ensure a seamless exchange process, the item you're returning should be in its original, pristine condition — unworn, with all tags attached, and in its original packaging. When we receive your returned item, we'll inspect it to confirm its condition, and then we'll notify you via email. Following the approval, we'll issue you a credit voucher, valid for one year, which you can use for any future purchases on our site.

Thank you for shopping with us at 2thelittlestore. We're dedicated to ensuring that your shopping experience is as enjoyable and straightforward as possible."

Return policy of e-shop products: Return shipping is completely free

return Shipping: We are pleased to offer free return shipping, making the process hassle-free for you

(only import taxes from non-European countries are charged at 15 euros). The new product purchased with the credit voucher will incur shipping charges. If the new product or the new order exceeds the amount specified by the eshop 2thelittlestore, then shipping is free. Free shipping for returns is valid only once; after the first exchange, the customer will be charged according to UPS tariffs. Returns with another company are not accepted.

We at 2thelittlestore value your satisfaction and strive to make your shopping experience delightful. If you need to return a product, please follow our simple and hassle-free return process outlined below:
PRODUCT RETURN POLICY

step 1 send us an email at info@2thelittlestore.com add your order number and the product you need to return.

step 2 We will send you a return label

step 3 After we receive your parcel, we will give you a credit voucher equal to the amount you paid to use towards a future purchase valid for one year

2. Return process:

To initiate a return as an international customer, please follow the steps outlined in our general returns policy.
Be sure to package and return the product according to the instructions provided.

Non-EU countries

(Returns to non-EU countries are accepted

step 1 send us an email at info@2thelittlestore.com write your order number and the product you need to return.

step 2 Follow the steps we will send you in your email

Step 3 We will send you a return label

step 4 After we receive your package, we will give you a credit voucher equal to the amount you paid to use towards a future purchase. valid for one year.

Faulty/wrongly supplied products
I Defective/incorrectly supplied products
If the product you received is faulty or we have sent the wrong product, please contact us by email or phone quoting your order number, product details, reason for return. We will then advise you how to proceed with the return. We will send you a free return label. You have fourteen (14) calendar days from receipt of defective or incorrect items to return them to us. We will replace the product for you. in case of unavailability then our store will refund money. In this case you will not be charged with shipping costs.

Returns to non-EU countries are only accepted if the customer covers customs clearance and taxes.
2. Return process:

To initiate a return as an international customer, please follow the steps outlined in our general returns policy.
Be sure to package and return the product according to the instructions provided.
Supporting e-commerce and highlighting the advantages of using the internet for everyday shopping, "2thelittlestore.com" enables the visitor/user/customer, through full product descriptions published on its pages, to enjoy the privilege of fast, easy and direct communication with the products available from his computer screen.
The terms and conditions for returning defective or non-defective products are listed below.
1) Each order is a sales offer from the online store to the customer. With the confirmation of the order, the product sales contract is drawn up and the product has the properties described on the electronic platform and by type, quantity, unit and total price which is formed at the final stage of completion and confirmation of the order. Due to this contract the online store is obliged to deliver the ordered quantity of the specific products to the customer and on the other hand the customer is obliged to pay the stated price.
2) . Products can be delivered to the customer in 8 to 10 calendar days. In case of delay, the customer will be informed immediately. Delivery delay cannot be considered a reason for termination, unless it exceeds 60 calendar days.
3) Returns to non-EU countries are only accepted if the customer covers customs clearance and taxes.

In case the product delivered to the customer has a manufacturing defect that prevents its use, 2thelittlestore will replace it with a free return label, free shipping, and free import taxes.

[2.2] RETURN OF PRODUCTS LACKING EXPRESSED CAPACITY

In the unfortunate event that the products delivered to you differ from those ordered or lack the stated capacity as described on our online store, we want to extend our sincere apologies for any inconvenience caused. Your satisfaction is paramount to us, and we are committed to resolving the issue promptly and efficiently.As per our return policy, you are entitled to return the products in good and unused condition, along with all accompanying documents and complete packaging. We assure you that any costs associated with returning the products to us, as well as compensation costs, will be borne by our company if you follow the return method outlined by us.Please be assured that our team will thoroughly examine the returned items to verify any discrepancies in type, quantity, or quality before proceeding with a replacement.

[2.3] RETURN OF DEFECTIVE PRODUCTS RETURN OF DEFECTIVE PRODUCTS
In the event that the product delivered to the customer has a manufacturing defect of a type that does not allow its use (essential defect) and provided that the customer was aware of the online store immediately received or mostly within 3 days since acquiring the physical possession of the product, the customer has the following rights. (a) return the product in good and unused condition necessarily together with all accompanying documents and its complete packaging within 7 calendar days and request its replacement

[2.4] RETURN OF NON-DEFECTIVE PRODUCTS – RIGHT OF WITHDRAWAL

"Have you changed your mind before your shipment is dispatched? Customers of www.2thelittlestore.com can use the withdrawal request within 14 calendar days. They can change their mind and return the product only without opening the packaging. In this case, we will send a return label, and the shipping and return costs will be deducted from the amount we will refund to the customer's card."We only issue refunds when the consumer has used the withdrawal request."

If the consumer exercises the right of withdrawal in time, he is obliged to pay exclusively, as soon as possible, the price of the financial service provided by the supplier (e-shop) in accordance with the distance contract. If the product has already been delivered to the customer, he can return the product within 14 calendar days of receipt in the exact condition in which it was received, unopened packaging in excellent condition with all accessories and accompanying documents. It is emphasized that the return can be accepted by the company only on the condition that the customer has paid any amount charged by the company for a) shipping the product to him, b) the shipping costs for returning the item to the company  .

1. A) At the customer's request, the company is obliged to return the price received within 14 days of receipt of the products. Shipping costs are non-refundable if the customer has chosen a delivery method other than the cheapest standard delivery method offered by the company. The refund of the initial purchase is made in the manner agreed upon by the customer and the company or in the same manner as the original payment. In the case of a credit card charge , the company will be obliged to inform the issuing Bank about the cancellation of the transaction and then the bank will proceed with any transaction based on the contract it has concluded with the customer without the company being responsible. The company, after this information, bears no responsibility for the time and manner of handling the dispute, which is regulated by the aforementioned contract. In case of payment by bank transfer , a reverse bank deposit will be made from the company's accounts to the customer. In the event of damaged or defective products being returned, the online store has the right to demand compensation from the customer, the amount of which will be determined by the condition of the products. In addition, the online store may also unilaterally and without delay set off all or part of its claim against the customer.
2. B) If the customer wishes, he can request in writing (by e-mail) from the company either to replace/exchange the product with another of the same price, or to credit his personal profile account with the amount corresponding to the price of the product , which the customer can redeem in the future with new purchases, using a voucher issued for the credit. In this case, the company has no obligation to refund the price collected (including VAT). If the customer chooses a replacement or credit, the "customer" must pay any amount charged by the company for a) shipping the RETURNED item to him/her, b) the shipping costs of returning the item to the company and the "company » is charged for any amount charged for shipping the NEW item to the customer.

[2.5] It is emphasized that the right of withdrawal CANNOT be exercised (a) in the case of contracts whose execution has been fully completed by both parties at the express request of the consumer (in writing or by any other permanent means available and accessible to the recipient) before exercise the right of withdrawal or (b) in the event that the performance has begun with the prior express consent of the customer and with his acceptance that he will lose the right of withdrawal once the contract is completed. is fully performed by the company or (c) where the product was manufactured to the consumer's specifications or was clearly personalized.
[2.6] The customer is responsible for indemnifying the company if he used anything other than what is necessary to determine the nature, characteristics and function of the goods in the period up to the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and without, however, opening the packaging of the products and setting the function the good. The company is willing to inform the customer of any question regarding the nature and operation of the products by providing additional information material electronically or otherwise. In the case of opening the package or putting the products into operation, their value is automatically reduced as the product is classified as used and the customer must compensate the company for the reduction in the value of the product. The reduction in value from opening the package and then from the product being classified as used is considered case by case and determined by the company and usually ranges from 20%-30%. and with mutual netting.