Refund and Returns Policy

At TheLittleStore, we want every purchase to be a pleasant and worry-free experience. If for any reason you wish to return or exchange a product, you may do so by following the procedure below, in accordance with European Union regulations on distance selling.

Right of Withdrawal – 14 Days

You may return your order within 14 calendar days from the delivery date.
To be eligible for a return, the item must:

• be unused and in its original condition
• be returned in its original packaging
• include all original tags and accessories
• be accompanied by the retail receipt or order number for identification

Items showing signs of use, damage, perfume, stains, washing, or missing tags may not qualify for a refund.

Contact Before Returning

Before sending any item back, please contact us via our contact form or at [email protected].

Our team will provide the return instructions and the UPS return label required for the return. Returns sent without prior communication may not be accepted.

Secure Returns via UPS

For safe and traceable transportation, all returns must be made exclusively via UPS, using the return label issued by our store. This ensures that the return shipment is properly tracked and processed.

Exchange or Store Credit (Recommended)

If you choose an exchange or store credit:

Return shipping cost is covered by our store, a free prepaid UPS return label will be provided and store credit is issued immediately after the return is approved. Store credit is the fastest and most convenient return option, allowing you to select another item without waiting for the refund process.

Refund to Original Payment Method

If a refund to the original payment method is requested:

The original shipping cost is non-refundable, the return shipping cost will be deducted from the refund amount and the return shipping costs are:

• €10 for returns within Greece
• €30 for returns from European countries
• €45 for returns from countries outside Europe

Refunds are processed after the returned product has been received and inspected, and will be issued to the original payment method used for the purchase.

Defective or Incorrect Products

If you receive a defective or incorrect item, please contact us immediately. In such cases, the return shipping cost and replacement shipment will be arranged at no cost to the customer.

Hygiene & Product Integrity

For hygiene and product integrity reasons, items that have been worn, washed, altered or returned with removed or damaged tags cannot be accepted for return.

Important Notice

2TheLittleStore reserves the right to refuse returns that do not meet these conditions. By placing an order on our website, customers acknowledge that they have read and accepted the store’s Refund & Return Policy.